For example, some users want to receive advertising messages from the Contoso Corporation or invitations to an upcoming conference on cyber security, while other users consider these same messages to be spam.įor more information about how bulk email is identified, see Bulk complaint level (BCL) in EOP.īecause of the mixed reaction to bulk email, there isn't universal guidance that applies to every organization.Īnti-spam polices have a default BCL threshold that's used to identify bulk email as spam. Some users want bulk email messages (and in fact, they have deliberately signed up to receive them), while other users consider bulk email to be spam. Whereas spam is a constant threat, bulk email is often one-time advertisements or marketing messages. If you disagree with the spam filtering verdict, you can report messages that you consider to be spam or non-spam to Microsoft in several ways, as described in Report messages and files to Microsoft.īulk email (also known as gray mail), is more difficult to classify. For instructions, see Configure anti-spam policies in EOP. You can configure the actions to take on spam filtering verdicts. If the message is classified as spam by spam filtering, the message is (by default) delivered to the intended recipients and moved to their Junk Email folder. If a message passes source IP inspection, it's sent to spam filtering. By default, the EOP rejects spam based on the reputation of the source email server. Junk email is spam, which are unsolicited and universally unwanted messages (when identified correctly). In Microsoft 365 organizations with mailboxes in Exchange Online or standalone Exchange Online Protection (EOP) organizations without Exchange Online mailboxes, customers sometimes ask: "what's the difference between junk email and bulk email?" This topic explains the difference and describes the controls that are available in EOP. Microsoft Defender for Office 365 plan 1 and plan 2.This new experience brings Defender for Endpoint, Defender for Office 365, Microsoft 365 Defender, and more into the Microsoft 365 Defender portal. Support service employees will have access to aggregated bulk email metrics that do not contain personalized email message texts, email templates, etc.The improved Microsoft 365 Defender portal is now available. If you do this, Creatio support will be able to resolve any potential bulk email issues faster. We recommend that you set up monitoring of your bulk email status by the support service before you start working with bulk emails. When using blacklists, we recommend checking that the received IP addresses are not on this list. If the whitelist does not contain the IP address that the analytical information is sent from, the data will be lost. It is not recommended to use IP address whitelists to limit access to open ports because the Creatio Cloud Email Service may send analytical information about responses from different IP addresses. In case the data transfer protocol or application address is changed, make the appropriate changes on the bulk email setup page. If the HTTPS protocol is used to access Creatio, the application server must have an active certificate installed. Verify each domain by using specific text SPF-, DKIM- and DMARK-records.Īdd the list of your domains by clicking the button on the Sender domains tab.Īttention. Specify the list of your domains on the bulk email settings page. To obtain the API key and the Auth key, as well as the URL to bulk email cloud services after installing product licenses, please contact our support at will populate the Email provider field with the name of your email service provider after you fill out the API key and Creatio cloud services connection URL fields.įor the sender name to be displayed correctly in the bulk email and to avoid unauthorized bulk email sent on your behalf, perform the following settings: In the Auth key field, specify the authentication key for receiving responses. In the Creatio cloud services connection URL field, specify the bulk email cloud service address in the “” format. In the API key field, specify your personal access key to the bulk email service. If the page will not open, check whether the port is opened correctly. To do this, open the Creatio cloud services connection URL in the “” format in the browser.Īs a result, a blank page should open. We recommend checking the connection to port 443 after you complete the setup. POST requests are always over port 443 regardless of the port on which Creatio is available.